Refund policy

This policy applies to all HELLGAT3 products sold by LOSMINAGAT3 Studios, including FOUNDERS RUN units, standard release units, and future HELLGAT3 releases.

 

RETURN & EXCHANGE POLICY

All HELLGAT3 releases are produced in limited quantities. Because of the limited nature of our products, all sales are considered final, with the exceptions outlined below.

SIZE EXCHANGES

If you ordered the wrong size, you may request a size exchange within 7 days of delivery.

To be eligible for a size exchange:

  • The item must be unworn, unwashed, and in its original condition.
  • The exchange must be requested within 7 days of delivery.
  • The requested replacement size must be available.
  • The customer is responsible for return shipping when the incorrect size was originally selected by the customer.
  • Items that have already been registered to an owner through the HELLGAT3 digital authenticity system are not eligible for size exchanges.

Because HELLGAT3 releases are limited, we cannot guarantee that another size will be available. If the requested size is sold out, we may not be able to complete the exchange.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an item different from what you ordered, please contact us as soon as possible.

We will review the issue and, when appropriate, arrange a replacement or another suitable resolution at no additional cost to you.

Please include your order number and clear photographs of the item when contacting us about a damaged, defective, or incorrect order.

AUTHENTICITY & REGISTERED OWNERSHIP

HELLGAT3 pieces may include a unique authenticity record, internal QR verification, and ownership registration.

Once a piece has been registered to an owner, it cannot be returned or exchanged due to an incorrect size or change of mind.

This restriction does not prevent us from assisting with an item that arrived damaged, defective, or was incorrectly fulfilled by us.

FINAL SALE

We do not accept returns or issue refunds for change of mind, personal preference, or buyer's remorse.

Approved size exchanges and issues involving damaged, defective, or incorrectly fulfilled products are handled according to the conditions above.

CONTACT
To request an eligible exchange or report a problem with your order, contact LOSMINAGAT3 Studios at support@losminagat3studios.com and include your order number and the email address used to place the order.